How it works

1. Tell us what is needed

Send the referral form or call. We ask about the area, the hours, the help needed and how care will be paid for. If we are not the right fit — wrong area, hours we cannot staff, a level of care that belongs in a facility — we tell you then rather than three days later.

2. Assessment and care plan

We come to the home. We look at how the person moves through their day, where the hazards are, what they can still do themselves, and what they want help with. A nurse reviews the plan. You see the schedule and the rate in writing before anything begins.

3. Caregiver match

We match on schedule, skills and household — who can do a two-person transfer, who is good with dementia, who is comfortable with dogs, who lives fifteen minutes away instead of an hour. Getting this right is the difference between a caregiver who stays and one who lasts a fortnight.

4. Care starts, and keeps adjusting

Visits are logged electronically. We check in early and often at the start, and we change the plan when the situation changes — because it will. Hours go up after a fall and down after a recovery.

How fast can care start?

Same-day and next-day starts are possible, and we take same-day discharge referrals. Send the form and call at the same time and we will start staffing while we read it.